jl22 Privacy Policy – How We Handle Your Personal Data

When you register and use your jl22 account, we collect certain personal information that is necessary to operate the platform and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method details and transaction history, which is required to process deposits and withdrawals in Philippine pesos (PHP). During your sessions on the platform, we automatically gather technical data including your IP address, device type, browser version, and session timestamps — this helps us detect unusual activity and keep your account secure. If you contact our support team, the content of those communications is also retained so we can follow up accurately and improve our service. We do not collect sensitive personal information beyond what is strictly necessary for account operation, regulatory compliance, and responsible gaming obligations.

The personal data we hold is used exclusively to deliver and improve the jl22 platform experience for Filipino players. Your identity and payment details are used to verify your account, process transactions, and fulfil our obligations under Philippine gaming regulations, including age verification and anti-money laundering checks. Technical and behavioural data helps us personalise your experience — for example, remembering your preferred games and ensuring the mobile interface loads correctly on your device. We may use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional communications about bonuses and new features on the platform. Your data is also used to monitor for fraud, detect self-excluded players attempting to re-register, and enforce the responsible gaming tools available through your account settings. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review. Any use of your data beyond these stated purposes will only occur with your explicit consent or where required by law.

jl22 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — full stop. We share data only with trusted service providers who assist in operating the platform, such as payment processors handling PHP transactions, identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we are legally required to disclose personal information to Philippine regulatory authorities, law enforcement agencies, or financial intelligence units — for example, in connection with anti-money laundering investigations or court orders. If jl22 undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will notify you of any such transfer through a notice on the platform or via your registered contact details. We never share your data with advertisers or analytics companies that would use it to build profiles for third-party targeting.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations — typically a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements. Once the applicable retention period has expired, your data is securely deleted or anonymised so it can no longer be linked back to you. jl22 uses industry-standard security measures to protect your information, including encrypted connections (TLS) for all data transmitted between your device and our servers, access controls that limit which staff members can view personal data, and regular security audits of our systems. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine authorities within the timeframes required by applicable law. You are also responsible for keeping your account credentials secure — never share your password with anyone, and contact support immediately if you suspect unauthorised access to your account. Strong, unique passwords and enabling any available two-factor authentication options are the most effective steps you can take on your end.

As a Filipino player on jl22, you have the right to request access to the personal data we hold about you at any time, and to receive a copy in a commonly used format. If any information we hold is inaccurate or incomplete, you have the right to request a correction, and we will update our records promptly. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you wish to withdraw consent for any optional data processing — such as receiving promotional communications — you can do so through your account settings or by contacting our support team directly. Where we process your data based on legitimate interests, you have the right to object, and we will review your objection and respond within a reasonable timeframe. To exercise any of these rights, please reach out to our support team using the contact details available on the platform. We are committed to responding to all data rights requests within 30 days of receipt.